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Visit our social media pages to see our latest activity. Send us a message on Facebook messenger.
Complaint - Contact us

Contact Us - Complaint Form

Submit a complaint and a customer care representative will get back to you as soon as possible

Submit a complaint
On the Phone Contact Us

Call us (Personal Banking)

Contact our customer service team, and they can help you with any issue that you face. 

Personal Banking (+202 35679700)

(+202)19666

CIB Wealth and CIB Private from Abroad  (+202 37475500)

(+202)19847

CIB Overseas Wealth

(+202) 19847

Smart Wallet (+202 35670800)

19716
On the Phone Contact Us - Business

Call us (Business Banking)

Contact our customer service team, and they can help you with any issue that you face. 

Business Banking (9 am to 8 pm)

(+202)16677

Digital Contact Center (9 am to 8 pm)

(+202)16644

Merchant Support (PoS) 24/7

(+202)24565999
Visit Us

Visit us

Visit your nearest branch to get a more personalized service with our branch representatives. 
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Book a branch appointment

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Whistle Blowing

Whistleblowing Report Form

For reporting only any form of unlawful practices such as theft, embezzlement, fraud, bribery, breach of the anti-money laundering laws, otherwise please use any of official complaint channels to receive a reply on your complaint.

Contact us through:

  • Submitting a report through our online whistleblowing form
  • Sending an email to cib.whistleblowing@cibeg.com
  • Calling the CIB whistleblowing hotline from 9:00 am to 4:00 pm at (+2) 0237472220.
Submit a whistleblowing report

Products guide Recommended just for you

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News Subscription

Do you want to subscribe to receive more information on new product launches and exclusive CIB offers?

News Subscription

Do you want to subscribe to receive more information on new product launches and exclusive CIB offers?

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News Subscription

Do you want to subscribe to receive more information on new product launches and exclusive CIB offers?

News Subscription

Do you want to subscribe to receive more information on new product launches and exclusive CIB offers?

We recommend a Credit card. Our credit cards come with reward programs. How do you want to receive your rewards?

How much money would you like access to?

Do you both have bank accounts?

Do you want to perform the transaction through an E-wallet or ATM?

Are you looking to put money into an account (deposit) or take out money from an account (withdrawal)? Or are you using a mobile wallet?

Do you want to perform the transaction online or through an ATM?

News Subscription

Do you want to subscribe to receive more information on new produt launchesand exclusive CIB offers?

News Subscription

Do you want to subscribe to receive more information on new produt launchesand exclusive CIB offers?

News Subscription

Do you want to subscribe to receive more information on new produt launchesand exclusive CIB offers?

News Subscription

Do you want to subscribe to receive more information on new produt launchesand exclusive CIB offers?

News Subscription

Do you want to subscribe to receive more information on new produt launchesand exclusive CIB offers?

News Subscription

Do you want to subscribe to receive more information on new produt launchesand exclusive CIB offers?

Have a question?

Try searching our FAQs to save you time

You have to input all data related to the beneficiary as well as the beneficiary’s bank. You will also need a One Time Password (OTP) generated from either hard token or soft token to authenticate your 3rd party payments.

You can activate a debit or credit card through the following:

  1. Call the CIB Call Center at 19666.
  2. Use CIB's Interactive Voice Response
You can check your BONUS Points and redeem them through CIB BONUS points program website, or call our call center. For more information, click here. 
Yes, we offer Balance Transfer Facility on the total customer balances including loans, according to the customer Debit Burden Ratio (DBR).We offer zero administration fees on the Balance Transfer Facility.We offer a payment break option where customers can scape the first installment and start paying in the following month. 

The Smart Wallet is free of charge! There are no monthly, annual or maintenance fees to run this service.

However, please keep in mind that there are separate fees charged according to each transaction you make. For example, if you use your Smart Wallet services such as sending money, issuing online cards and more, additional fees may apply.

Learn more here.

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Need more information?

Learn more about CIB through these links

Ways to bank

Learn about our digital channels, and how you can control your accounts on the go. 

Careers

Visit our careers page to search for vacancies and apply.

CIB Investor Relations

Our Investor Relations site will give you all the information you need to invest in CIB.

Media Center

Read about our recent news and blog articles explaining banking concepts. 

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We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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