CIB Phone Banking is a great time saving banking service. As quick as a phone call, it allows you to do your banking activities whenever you want, wherever you are.

CIB Phone Banking is absolutely free

Enjoy extra freedom and flexibility with just one number to remember: 19666

Soon, you will experience enhanced Phone Banking services with automated registration & re-arranged calls flow to facilitate making your inquiries and conducting transactions more efficiently.

How to access our new CIB Phone Banking Service
All you need is a Touch-Tone phone, your CIB ATM card number and your ATM PIN.

Then simply follow the step-by-step recorded menu and enjoy performing a variety of banking tasks that includes: Accounts & Cards Information Inquiry, Fund Transfer, Credit Card Settlement, Statement/Checkbook request & much more…

Download the latest User Guide of Phone Banking Services

1- Accounts & Cards Information Press 1

*Know Your Account & Cards Codes   Press 1
*Account Menu    Press 2                                           *Card Menu     Press 3
Press 1 Balance Inquiry                                   Press 1 Payment Information
Press 2 A/C Mini Statement                             Press 2 Card Mini Statement
Press 3 A/C Statement Request                       Press 3 Card Statement Request
Press 4 Check Book Request                           Press 4 Credit Card Deactivation
Press 5 Osoul / Estethmar Position
Press 6 Financial Transactions:- 
            From A/C to A/C Press 1 
            For Card Settlement Press 2 
            For Fund Raising Press 3

*Pin Change   Press 4
*For transactions through Call Center Agents   Press 5

2- Products Information Press 2
*Osoul Fund Press 1
*Estithmar Fund Press 2
*Aman Fund Press 3
*Others Press 4

3- Services Information Press 3
*Exchange Rates Press 1
*Osoul Fund Rates Press 2
*Estithmar Fund Rates Press 3
*Location of Branches & ATMs Press 4
*Other Services Press 5

4- Cards Activation Press 4

5- Agent Transfer Press 0

CIB Direct at your service 24 hours 7 days a week, Dial: 19666 – (202)35679700 (outside Egypt)
For your accounts’ security, keep your password confidential and use a number different from your CIB ATM Pin number.

Press 9 To return to the Main Menu
Press 8 To hear the current Menu
Press 0 To Speak to A Customer Service Representative
Press * To Repeat

Any financial transaction after working hours will be executed the next working day, subject to funds availability.

Central Bank of Egypt Approval No. 4