Corporate Social Responsibility CSR

Because of our commitment to both our community and our work environment, corporate social responsibility (CSR) plays a fundamental role in our operations at CIB. Our business impacts our local environment and touches the lives of millions of people across Egypt. This broad footprint has led to CIB’s unique approach to CSR, which is based on six key areas.

CommunityHealth

Seeking to enhance the quality of health and nutritional services in Egypt, CIB has made donations on a stand-alone basis over the past ten years. Observing the positive impact these donations have had on the lives of children in Egypt, the Bank recently took an active measure to move towards more effective, sustainable initiatives. In March 2010, a unanimous decision was taken at the CIB General Assembly to develop the CIB Foundation, and in May 2010, the Foundation was established as a non-profit organization dedicated to enhancing health and nutritional services to underprivileged children in Egypt.

With the generous support of CIB shareholders, the Bank channels an ongoing allocation of 1% of its annual net profit to the Foundation. In addition, the CIB Foundation was granted a donation license from the Ministry of Social Solidarity, allowing it to collect donations from Bank stakeholders, including customers, shareholders, suppliers, affiliates and employees. It is with this funding that the CIB Foundation seeks to make valuable contributions to the areas of child health and nutrition through various multi-faceted initiatives. The Foundation’s short and long term goals include, but are not limited to:

Purchasing medical equipment for hospitals
Renovating and upgrading hospital infrastructure
Providing surgical and medicinal treatment
to underprivileged children.

Additionally, the Foundation seeks to assist school feeding programs, support children with special needs, and raise community awareness on health and nutrition-related issues.

The CIB Foundation is dedicated to following up on and comprehensively monitoring past CIB child health-related donations made by the Bank in early 2010. Through the Magdi Yacoub Foundation in Aswan, CIB covered the costs associated with 50 children’s open heart surgeries.

The Bank also funded the purchasing of 56 electric dental chair sets for the Paediatric Ward of the Faculty of Oral and Dental Medicine at Cairo University. Prior to receiving the CIB donation, the ward was only meeting 20% of the demand for their services. The ward, as the only provider of low-cost, specialized paediatric dental services, is now expected to open in January 2011 at full capacity.

CIB also donated to the Paediatric Surgery Unit at Ain Shams University Hospital in order to improve the Unit’s efficiency. The multi-million Egyptian Pound renovation included infrastructure, equipment, medical and non-medical furniture. The Unit now includes two operating theatres, an intensive care room and an immediate care ward, allowing it to perform 3,600 critical operations a year.

A donation was also made to the Breast Cancer Foundation of Egypt to cover the costs associated with surgery, prostheses and lymph edema treatment for 15 breast cancer patients.

In November 2010, the CIB Foundation signed a protocol of cooperation with the Friends of Abou El Reesh Children’s Hospitals Organization for the establishment of a Paediatric Intensive Care Unit (ICU) at the Abou El Reesh El Mounira Children’s Hospital. The 14-month project will see the development of a ten-bed unit, doubling the number of critical patients the hospital is able to serve. Once completed, the unit will operate alongside the existing ICU, and will provide quality service and care to patients from across the country.

Community Development

CIB’s firm belief in the importance of developing a new generation of business leaders has led it to engage in several types of sponsorship and social involvement activities. In 2010, the Bank for the fifth consecutive year sponsored SIFE, an international organization that mobilizes university students to make a difference in their communities while developing the necessary skills to become socially responsible business leaders. Specifically, the Bank sponsored a national competition as well as the Business Ethics section of the competition, following which SIFE Egypt won the 2009 and 2010 SIFE World Cups, and CIB is proud to have for public hospitals within Cairo) Now” campaign to promote the seven main values of the Athens Principles and facilitate their implementation by companies.

Respecting Individuals

CIB is a large institution governed by strict ethics and regulations. The Bank acknowledges and respects the fundamental principles of human rights as declared by the United Nations and set down in the Egyptian Labour Law.

CIB has been recognized by organizations including Realizing Rights and the Business & Human Rights Resource Centre for our public commitment to human rights, joining an elite group of international companies committed to upholding theese principles. CIB’s human rights policy covers key issues including our code of conduct, Comemployment policy, practices and corporate social responsibility.

CIB is also actively involved in the fight against human trafficking. The Bank has worked with the United Nations Development Fund for Women (UNIFEM) and the United Nations Office on Drugs and Crime (UNDOC) in addition to other prominent international organizations to this end. CIB’s Chairman, Mr. Hisham Ezz Al-Arab, signed the Athens Ethical Principles, a set of declarations against human trafficking, in December 2010. Mr. Ezz Al-Arab was joined in this act by other private sector CEOs and NGO representatives. As a signatory of the Principles, CIB declares its commitment to the global fight against human trafficking, and demonstrates a zero-tolerance position towards trafficking in human beings, especially women and children. The group also launched the “End Human Trafficking Now” campaign to promote the seven main values of the Athens Principles and facilitate their implementation by companies.

Achieving Employee Satisfaction

At CIB, we believe that the happiness and personal development of our employees is essential to our growth and success as a bank. In 2010, we employed 670 personnel across the Bank. In 2010, CIB was named the Employer of Choice in the banking sector.

CIB’s Code of Conduct Policy calls for equal opportunity and fair competition and treatment among all of our employees and provides protection against harassment and intimidation. The Bank also uses a “Whistle Blowing” policy whereby staff can raise concerns about possible irregularities confidentially. In order to keep pace with the needs of our employees, CIB consistently conducts employee satisfaction surveys.

CIB pays special attention to the issue of gender equity and leads the Egyptian banking sector on this issue. In 2009, the Bank received the Gender Equity Seal, and was the only bank in Egypt and the Middle East to be invited to participate in the United Nations Development Fund for Women (UNIFEM)’s launch of the Gender Equity Model Project when Egypt became the second country after Mexico to adopt this initiative.

Outstanding Customer Experience

At CIB, our customer service standards set us apart from our competitors. We believe that industry-leading customer service earns CIB the trust and loyalty of our customers. Our objective is to provide best in class levels of service, a goal that the Bank has been focused on since 2007. In 2010, CIB focused on initiatives to improve our customer experience.

Meeting our Shareholders Expectations

At CIB we believe that dialogue with existing as well as potential investors and business analysts is the best way to ensure transparency and integrity in our dealings with clients and the community. We conduct business in a way that promotes these two values and provides the community with a clear understanding of our operations, corporate values, and business relationships.

Social Involvement

Year 2008

Children’s Cancer Hospital
The first pediatric cancer hospital in Egypt and the Middle East that provides effective management and treatment systems encompassing cancer prevention, treatment, education and research, free of charge, for children and their families.
The Egyptian Food Bank
The first non-governmental organization overcoming hunger in Egypt, through accepting monetary and moral support from different organizations and individuals to supply food to the truly needy on a continuous basis.
Cairo University Specialized Pediatrics Hospital (Abu El Reesh Hospital)
One of the largest public university hospitals in Egypt offering medical services, either for free or at very low fees to a massive number of poor citizens.
Yehia Arafa Children’s Charity Foundation
Misr El-Khair Foundation

Year 2007

Misr El Khair Foundation
An organization that promotes education, healthcare services, and food for Egyptians living under the poverty line in Upper Egypt.
Yahya Arafa Children’s Charity Foundation
A foundation dedicated to helping children who require surgical bones and heart operation.
Arafa Charity Foundation
A foundation dedicated to the provision of healthcare services for impoverished citizens in the Delta region.
Ein Shams University Hospital
A public hospital that serves disadvantaged individuals.
Mahmoud Hospital
A hospital that serves individuals who travel to Cairo from surrounding towns and seek medical attention.
Khayrazad Organization for Social Care
An organization that provides financial support for public hospitals within Cairo.
Lung Diseases Center - Faculty of Medicine Menoufeya University
A Public University hospital that serves underprivileged individuals in Menoufeya.
Center for Social & Preventive Medicine, Faculty of Medicine, Cairo University
Our donation will be utilized for the renovation of this under-equipped hospital, including an X-ray unit and a dentistry unit.
Three Public Schools
CIB has chosen three schools for renovation in disadvantaged communities in Upper Egypt.