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Bank on the go. Get the app now

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Explore the new CIB Mobile Banking App

Discover our enhanced Mobile Banking services with a fresh new look and user-friendly interface, designed to meet all your banking needs

New Services

Discover the expanded range of services available on our CIB Mobile Banking app:

Bill Payments

Pay all your bills without hassle including utilities and mobile bills

Credit Card Installment Plans (EPP)

Easily select and schedule installments for eligible credit card transactions directly from the app. Enjoy flexibility in choosing your preferred plan and manage your finances with ease

Investment Funds Buying and Selling

Seamlessly access a wide range of diversified investment products

Certificate/Time Deposits (CD/TD) Redemption Calculator

Simulate a tentative amount for both partial and full redemption of your CDs/TDs

Biometric Login

Log in securely with fingerprint or Face ID

For more information read the FAQs, or chat with Zaki the Bot

Terms and conditions apply.

Reliable banking everywhere

Take the bank with you

  • It's personable: An experience shaped around your day-to-day needs
  • It's quick and efficient: We respect your time. Stay informed on what's relevant and important, hassle-free
  • It's transparent and consistent: We want to earn your trust. Know your fees and charges and save money by banking online
  • Everything is connected: Use a single account to access CIB's Online Banking services from your smartphone, tablet or computer, or download our Mobile Banking App 
Online Banking Features Banking anywhere, anytime

Experience the flexibility and convenience of CIB's Online Banking services, empowering you to manage your finances effortlessly

A Clearer View of Your Finances

  • Comprehensive Account Overview: Monitor accounts’ balances, credit cards, deposits, loans, and mutual funds.
  • Detailed Transaction History: Access detailed transaction histories.
  • Convenient Access: Easily download and print account and card statements.
  • Requests Tracking: Track your requests history.
  • Product Insights: Access detailed information about your accounts, certificates of deposit, time deposits, loans, credit cards and Equal Payment Plans (EPP).
  • Enhanced Privacy: Utilize the “hide balances” service for added security.

Simplified Banking Transactions

  • Effortless Fund Transfers: Easily manage and transfer money between your CIB accounts.
  • Secure Payments: Send money to anyone, anywhere, with secure OTP verification.
  • Convenient Credit Card Settlement: Settle your or someone else's CIB credit cards’ dues.
  • Flexible Scheduling: Set up one-time or recurring transactions.
  • Charitable Giving: Make donations to charity with ease*.

*This service requires an OTP

Convenient Self-Service Options

  • Easy Registration: Register using your account number, national ID, passport or debit/credit card.
  • Enhanced Security: Immediately stop and replace your lost or stolen credit cards.
  • Dispute Resolution: Dispute unauthorized credit card transactions.
  • Personalized Settings: Adjust your supplementary card limits and update your contact information.
  • Direct Communication: Contact us with suggestions, inquiries, or complaints.
  • Account Management: Add and manage related accounts.
  • Convenient Services: Request chequebooks, book CDs and TDs, open additional accounts, manage credit card direct debit, and register for the e-statements service.
  • Financial Solutions: Apply for loans, overdrafts, or credit cards.
Ways to bank

Download our Mobile Banking app

Bank on the go with CIB Mobile Banking!

Download now

Secure Banking Features The security of your information is our priority

Life Goals Ways to Bank Online Banking One Time Password OTP
Life Goals - Ways to Bank - Online Banking - Keeping your credentials safe
Life Goals - Ways to Bank - Online Banking - Encryption
Life Goals - Ways to Bank - Online Banking- Password Strength

One Time Password (OTP)

Our OTP allows you to safely transfer funds outside your own accounts; to family, friends and to settle expenses.
Download

Keeping your credentials safe

We make sure you change your passwords frequently on our online channels. Learn how to protect your password.
Learn more

Encryption

We use a very high level of encryption to protect your information and your credentials are never stored.
Learn more

Password Strength

We enforce strong password rules to make sure your passwords are the proper strength.
Explore
Not Registered? How to register

Access your banking products and services online, all you need is your CIB account!

Download the CIB Mobile Banking app

Once on the login page click on New User and follow the on-screen instructions to create your online banking account

Create your credentials & enter your details

Register by using either your active credit or debit card number and PIN, account number, National ID or Passport number and create your username and password.

Review terms & conditions

Please take a moment to review your rights under the terms of service section

Download now

Visit our Internet Banking site

Visit our Internet Banking website to take advantage our Online Banking services from your computer, tablet or mobile device. Once on the login page, click on “New User” and follow the on-screen instructions. 

Create your credentials and enter your details

Register by using either your active credit or debit card number and PIN, account number, National ID or Passport number and create your username and password.

Review terms and conditions

Please take a moment to review your rights under the terms of service section. Accept the terms and conditions, and you're ready to bank on the go*

Register now
Tutorials Are you new to online banking or need some help?

Browse our tutorials and get the most out of online banking

How to add a beneficiary and transfer money to others
CIB Internet Banking Service
How to pay my credit card via the CIB Internet Banking service
How to make transfers between my accounts through CIB Internet Banking service
Electronic Banking Services Subscription Terms And Conditions
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FAQs Take a look at some FAQs

We've got the answers to some questions you might have

You can register on CIB Mobile Banking services using any of the following:

  • National ID
  • Account Number
  • Passport Number
  • Active Debit/Credit Card Number
  • Click on “Register Now” on the Login Page
  • Choose your preferred registration method
  • Fill in the following field and click on “Continue”
  • Create a unique username and password according to the set criteria
  • Enter CAPTCHA shown on the screen
  • Read the terms and conditions
  • Check the box to agree to the terms and conditions, then click on “Create Account”
  • As a second factor of authentication, enter the OTP sent to your registered mobile number
  • Registration is successful
  • Click on “Login”
  • Enter the username and password to log in to your account
  • Click on “Register Now” on the login Page
  • Choose Debit or Credit Card from the registration methods menu
  • Enter the card number
  • Enter the card’s PIN
  • Create a unique username and password according to the set criteria
  • Enter the CAPTCHA shown on the screen
  • Read the terms and conditions
  • Check the box to agree to the terms and conditions and click on “Create Account”
  • Registration is successful
  • Click on “Login”
  • Enter the username and password to log in to the CIB Mobile Banking app
  • Download the CIB OTP Token app from your device’s app store
  • Log in to your Mobile Banking account
  • For CIB Mobile Banking service, click on “More” on the Home Page, then click on “OTP Activation” under “Services”
  • For Internet Banking service, click on “OTP Activation" under “Services”
  • Choose "OTP Soft Token" and click on “Activate Now”
  • An SMS will be sent to your registered mobile number with a clickable link
  • Click on that link and all the needed fields will be auto populated in the CIB OTP Token app
  • Create a PIN code and confirm it
  • A verification code will appear on the screen
  • Copy the verification code and enter it on the Internet or Mobile Banking app
  • Click on “Continue”
  • A success screen will appear, showing the successful activation
  • Login to your Mobile Banking account
  • For Internet Banking services, click on “Services” on the Home Page
  • For CIB Mobile Banking services, click on “More” on the Home Page
  • Click on “OTP Activation” under “Services”
  • Choose “OTP Hard Token” and click on “Activate Now”
  • Enter the serial number of the device collected from the branch and the OTP generated by the device
  • Click on “Submit”
  • OTP Hard Token activated successfully
View more FAQs

Terms and conditions

Daily Transfer Limits img-title

Daily Transfer Limits
Daily Transfer Limits.pdf 0.7 MB

We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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