FAQs "Using Your CIB Debit Cards Online"
How can I use my debit card online?
Once you have completed your online checkout, enter your card number, expiration date, and CVC.
What is my CVC?
Your card validation code (CVC) is the three digit number printed on the back of your card. It is located in the white area next to the signature strip. The CVC is required in online transactions to ensure maximum security.
My debit card doesn't have a CVC or Chip, Can I use it online?
For security purposes, only debit cards with a CVC can be used online. If your card does not have a CVC, please visit your nearest CIB branch to request a new debit card with a chip and CVC.
Will I receive an SMS after every transaction?
Yes. You will receive an SMS after every online purchase made with your CIB debit card. The message will contain the details of the transaction.
How will I know my "One Time Password" ?
The Secure Code Service is enabled on all CIB debit cards and required by registered merchants. After you enter your card details online, you will be routed to a screen asking you to enter the "One Time Password" sent to you in an SMS.
Are online transaction secure?
Yes, our secure code service is enabled on all CIB debit cards to ensure maximum security for all your online transactions. After every online purchase, you will also receive an SMS that contains the details of your transaction.
Are there any limits for the online usage?
Yes, there are daily and monthly limits on the number of transactions and amount spent. The following table displays the limits for each debit card type;
|Online Card Limits||Daily ||Monthly* |
|Debit Card Type||Number of|
|Number of Transactions||Spending Limit |
|Titanium||EGP 40,000||EGP 100,000|
|Platinum||EGP 60,000||EGP 150,000|
*You can only use half of your monthly limit in the first 15 days of each month.
If you are a Platinum debit cardholder, you can use your card to make online purchases worth up to EGP 75,000 in the first 15 days of the month. Then, you can use the remaining EGP 75,000 of your monthly online spending limit in the second half of the same month.
Will I be charged any fees on my online transactions?
You will not be charged any fee for online purchases made in Egyptian pounds. You will be charged a foreign exchange mark-up fee of 3% for online purchases made in a foreign currency.
What is the "Double the Points" promotion?
This promotion is valid for one month starting on Sunday, July 15th 2018. When customers use their debit cards to make authorized online purchases, they will earn twice as many CIB BONUS points, as illustrated in the table below;
|Debit Card Type||Standard Points Earned||Points Earned During Promotion Period|
|Classic||1 point for every EGP 1 spent||2 points for every EGP 1 spent|
|Titanium / Platinum||1.5 points for every EGP 1 spent||3 points for every EGP 1 spent|
For more information on CIB's BONUS points program, click here BONUS