To whom I can contact if something goes wrong?
You can reach our dedicated teams via e-mails:
- For Business Banking Clients : 02-37471404
- For Soft & Hard Token Issues: 02-37472442
What shall I do if I need to reset my token password? / What shall I do if I received my token but it was not activated? / What shall I do if I am facing any problem with my token?
You can reach our dedicated teams at 02-37472442.
How do I register my token?
Please check "CIB Business Online - How to register OTP?" Video on CIB Egypt YouTube page &/or call us at 02-37472442.
What shall I do if I am facing any problems with logging in to CIB Business Online?
You can communicate your problem to our dedicated teams by e-mail to "GTS.SUPPORT@cibeg.com".
What shall I do if I forget my Password?
Submit your login username to the GTS Support Team by e-mail to "GTS.Support@cibeg.com" and they will reset your password and resend it to your e-mail.
What shall I do if the e-channels are down or in a planned outage?
Please check your internet connection first. If your internet connection is up and running, please revert to our dedicated teams at GTS.SUPPORT@cibeg.com.
What shall I do if I face any technical errors while using CIB Business Online?
You should send an e-mail the GTS Support Team on "GTS.Support@cibeg.com", and they will support you in fixing any technical issues.
What shall I do if I am facing any problems while executing transactions on CIB Business Online?
You can contact our dedicated teams based on the problem type you are facing: